We make every effort to fulfil all the orders placed. However, please note that there may be certain orders that we
are unable to process and must cancel.
The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and
stock information, or problems identified by our credit and fraud avoidance department.
If your order is cancelled after your credit card/debit card or Net Banking has been charged, the said amount will
be reversed back in your respective Credit card/debit card or Net Banking Account
Cancellation by the Customer
In case you wish to cancel the Order, please contact our Customer Support within 24 hours of having placed the
order. We will not be able to cancel the order if it has been processed (shipped) by us. vkconline.com has the full
right to decide whether an order has been processed or not.
The customer agrees not to dispute the decision made by vkconline.com and accept vkconline.com decision
regarding the cancellation. You can email us at firstname.lastname@example.org, with the invoice number along with it.
If the payment was by Credit Card /Debit Card or Net-Banking, we will refund the respective Card account or the
Refunds for prepaid orders will be processed once the shipment returns to our warehouse Typically refunds are
processed in less than 10 working days.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card/ debit card
account as that is managed by the Cardholder's issuing bank. In case of any delay, it shall be up to the customer
to take it up with their respective credit card/ debit card bank with the vkconline.com refund process reference.
For any queries, please write to email@example.com